TERMS OF SERVICE
Effective Date: 08/14/2025
Last Updated: 05/22/2026
Welcome to Concaide LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of Concaide.com and Conciade.com (the “Site”) and any services we provide. By using our Site or services, you agree to these Terms. If you do not agree, please do not use our Site.
Who We Are
Concaide provides technology-related services, including but not limited to IT support, networking, installations, and consulting. Our goal is to make technology work for people, not the other way around.
Using Our Site and Services
By using our Site or services, you agree to:
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Provide accurate and truthful information when requested
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Use our services only for lawful purposes
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Not attempt to damage, disrupt, or gain unauthorized access to our systems or data
SMS & Email Messaging Program Terms
By providing your mobile phone number or email address, you agree to receive message notifications from Concaide related to services you have requested. These messages may include:
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Appointment confirmations
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Service updates
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Project coordination
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Technician arrival notifications
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Billing reminders
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Follow up communications
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Occasional marketing messages
Message Frequency
Message frequency varies based on the services you request. You may receive multiple messages per service event.
Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms for mobile messages.
Opt In
You opt in to receive messages by:
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Providing your phone number or email address during service intake
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Checking an opt in box on our website
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Signing a service agreement that includes SMS or email consent
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Verbally consenting to receive service related messages
Consent to receive SMS or email messages is not a condition of purchase.
Opt Out
You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-subscribe. You may opt out of email messages any time by clicking the "Unsubscribe" button at the bottom of a marketing email. Or by emailing support@concaide.com and requesting that you be removed from marketing emails.
Help
For assistance, reply HELP to any message or contact us at:
Email: legal@concaide.com
Phone: (855) 266-2243
Carrier Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
For more information on how we handle personal data, please review our Privacy Policy.
Payments and Billing
If you purchase services from us, payment terms will be agreed upon in writing before work begins. All invoices are due as stated in your agreement with us.
Cancellations and Refunds
Cancellations must be made in writing. Any refunds will be processed according to the terms provided at the time of purchase or service agreement.
Intellectual Property
All content on our Site — including text, images, graphics, and logos — is owned by or licensed to Concaide. You may not use, copy, or distribute our content without written permission.
Third-Party Services
We may use third-party services (such as Wix, Google, and Meta) to operate our Site and deliver services. These providers have their own terms and privacy policies, which apply to their use of your information.
Limitation of Liability
We work hard to deliver high-quality services, but we cannot guarantee that our Site or services will always be error-free or uninterrupted. To the fullest extent allowed by law, Concaide will not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or services.
Indemnification
You agree to indemnify and hold harmless Concaide from any claims, damages, or expenses resulting from your violation of these Terms or misuse of our Site or services.
Changes to These Terms
We may update these Terms from time to time. If we make major changes, we will notify you by posting the updated Terms on our Site and sending an email if you’ve provided one.
Contact Us
If you have questions about these Terms, please contact us at:
Email: legal@concaide.com
Phone: (855) 266-2243