top of page

Support Plans

Essentials
$100 / Month
or $1000 / Year

  • Basic troubleshooting via email support.

  • Access to a self-service portal with guides, FAQs, and troubleshooting tips.

  • Hands-on On-boarding (optional)

  • 5% Discount on most add-on Services

Basic
$200 / Month
or $2100 / Year

  • Includes everything in Starter.

  • Remote troubleshooting for basic issues.

  • 1:1 Demonstration on conducting system performance checks.

  • Basic network & security configuration.

  • Email and chat support during business hours.

  • Access to the self-service portal for additional resources and support.

Plus
$400 / Month
or $4400 / Year

  • Includes everything in Basic.

  • On-site support for critical issues (up to 1 free, scheduled visit per month).

  • Recommended network & security configuration.

  • Priority support response within 48 hours.

  • Enhanced features in the self-service portal, including premium guides and tools.

  • Additional 5% Discount on most add-on Services, bringing your total to 10%.

Pro
$800 / Month
or $9000 / Year

  • Includes all Plus features.

  • Dedicated account manager.

  • Network and device monitoring.

  • Monthly performance and security audits.

  • Priority support response within 24 hours for urgent requests.

  • Advanced features in the self-service portal, including industry insights and custom reports.

Premium
$3000 / Month
or $30,000 / Year

  • Includes all Pro features.

  • Unlimited 24/7 support.

  • Same day response for emergency issues.

  • Custom IT strategy and implementation.
  • ​Customized Quarterly or Monthly training sessions for staff.
  • Fully customized and managed data security and compliance.
  • Full access to the self-service portal with exclusive access to beta features and tools.
Virtual Essentials
$250 / Month
or $2500 / Year

​​​​​​​

  • Includes all Starter features.

  • Basic website setup + basic updates (1 per month).

  • Basic email setup & management (Google Workspace / Microsoft 365).

  • Help-desk support (business hours, up to 5 included support tickets/month).

  • Security essentials (anti-virus + password best practices guidance).

  • Monthly backup check (remote verification).

Virtual Plus
$500 / Month
or $5000 / Year

  • Includes all Virtual Essentials features.

  • Website content updates (up to 3 per month).

  • Live-stream / digital outreach consulting (best practices + quarterly check-ins).

  • Unlimited help-desk support (Mon–Fri).

  • Cloud storage & file-sharing setup + management.

  • Cybersecurity training webinar (quarterly).

  • Additional 5% Discount on most add-on Services, bringing your total to 10%.

Virtual Pro
$900 / Month
or $9500 / Year

  • Includes all Virtual Plus features.

  • Website redesign credit (once per year).

  • Priority support (24 hour any-time response).

  • Remote monitoring of all devices.

  • Advanced security (phishing tests, MFA rollout, incident response plan).

  • Cloud backup strategy + quarterly disaster recovery drill.

  • Bi-annual tech strategy sessions (align tech with mission / growth).

Virtual Premium
$4000 / Month
or $40,000 / Year

  • Includes all Virtual Pro features (as well as everything in Premium).

  • 2-hour response SLA for critical issues.

  • Full IT budgeting + lifecycle planning.

  • Compliance & regulatory alignment (HIPAA, PCI, PII, etc. as needed).
  • ​Unlimited website updates + quarterly optimization (speed, SEO, accessibility).
  • Annual basic Pen Test ($5000 Value!).

  • Dedicated senior-level account manage. 

bottom of page